Position title
A/R Collections Specialist

The A/R Collections Specialist is responsible for managing the collections process, focusing on outstanding invoices. The A/R Collections Specialist requires a solid understanding of billing and payment procedures as well as strong communication and negotiation skills to effectively ensure timely payment and minimize delinquency rates.

Essential Functions:

  • Build and maintain positive relationships with customers while diplomatically addressing payment issues
  • In collaboration with management, determine appropriate terms for repayment based on the customer's financial situation
  • Investigate and resolve payment discrepancies or disputes by working with customers and internal departments
  • Update customer account information and payment statuses in the ERP system
  • Recommend changes to credit terms based on payment history and customer behavior
  • Generate and analyze reports related to accounts receivable, aging, and collection performance
  • Provide regular reports to management on collection activities and outstanding balances
  • Ensure compliance with company credit and collection policies, as well as legal regulations related to debt collection practices
  • Work closely with other departments to resolve issues and improve overall cash collection processes
  • Document collection efforts, including notes on conversations with customers, agreements reached, and any additional information relevant to the collection process
  • Identify opportunities for process improvement in the collections process to enhance efficiency and effectiveness
  • Assist in the preparation of legal documents when necessary for collections or disputes
  • Train and educate team members or other relevant staff on effective collection techniques and procedures

Skills / Qualifications:

  • Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful
  • Building Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions
  • Collaborating - Working cooperatively with others to help a team or work group achieve its goals
  • Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that help them understand and retain the message; listening actively to others
  • Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application
  • Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive
  • Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed

Preferred education and experience:

  • At least 5 years’ experience in an A/R Collections position, with a solid understanding of accounting concepts
  • Attention to detail and accuracy in data entry
  • Proficiency in Microsoft 365 and ERP Systems

ILoca Services, Inc. is an Equal Opportunity Employer, where an applicant’s qualifications are considered without regard to race / color / religion / sex / national origin / veteran / disability / age / sexual orientation / gender identity, or any other basis protected by law.

Employment Type
Job Location
9S104 Frontenac St, Aurora, IL, 60504
Date posted
February 5, 2024
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